About etech
About etech
Blog Article
Etech’s global centers – Onshore, Nearshore, and Offshore, contain the abilities to customise the answer that ideal fit all of your current demands. With Etech’s worldwide outreach, Etech is always accessible to aid your clients and provide constant Extraordinary ordeals.
a bunch of devoted leaders from the Get hold of center market who're enthusiastic about creating a exceptional variance for our
About us Etech delivers next-generation BPO options. A global minority-owned enterprise, Etech has established and trademarked how to turn your details into strategic insights. Leveraging the strength of synthetic in addition human intelligence Etech boosts education and coaching to target vital behaviors making improved customer encounters and shareholder worth. Etech introduced in 2003 with only four hundred staff and a single Get hold of center in Nacogdoches, Texas.
Etech is an omnichannel client engagement methods supplier for several of the globe’s main and most highly regarded manufacturers. The practical experience Etech has gained throughout a wide range of company verticals permits us to repeatedly provide exceptional, own shopper encounters.
find out more Life At Etech Etech thinks in Performing tough and participating in really hard and strives to create workers sense empowered and assured in The task They can be undertaking.
At QEval, we’re committed to aiding Call facilities strengthen their overall performance by way of apparent, actionable insights. Our overall performance analytics stories provide you with a in-depth breakdown of agent pursuits, shopper interactions, and operational bottlenecks, so you may make informed decisions that bring on measurable advancements. With QEval, you don’t just get studies—you can get the tools and suggestions to act on them.
Etech’s progressive technological innovation remedies and experienced leaders realize your business needs and acknowledge the strategic insights your brand needs to generate final results.
✅ unforeseen Rewards outside of compliance Really don't overlook this opportunity to transform your Get in touch with center operations! Schedule a meeting with our professionals:
Metrics like handle time, CSAT scores, resolution costs, and actionable insights are critical to achievements in 2024. absent are the times of concentrating solely on phone quantity. Now, it’s about digging into the caliber of Every single interaction read more and driving true final results. Ready to choose your connect with Centre general performance to the following stage? Enroll at QEval College and ???? Listen to Shawndra’s whole insight here: #QEvalUniversity #PerformanceMetrics #CustomerExperience #AgentPerformance #CXLeadership
regardless of whether it’s cutting down contact periods, strengthening agent efficiency, or enhancing the general customer working experience, our solutions are built to generate genuine success. Ready to see how QEval will make a variance in the functions? Contact us right now to learn more. Speak to Us: #QEvalPerformance #AgentOptimization #ContactCenterSuccess #OperationalEfficiency
The mix of treatment, have faith in and energy introduced on the small business is exactly what makes the tradition at Etech one of a kind. Our CEO often says, “If we manage our men and women, the quantities will take care of by themselves.”
improving your contact Heart’s functionality doesn’t must be complicated. With QEval University, you’ll attain use of essential resources and coaching that present exact, measurable enhancements in agent functionality.
satisfy Malisha, a shining star on our customer care workforce! From tackling duties to experiencing enjoyment team things to do, Malisha is aware how to help keep the balance involving work and Enjoy. Her good Mind-set and workforce spirit make her a Pleasure to operate with.
a gaggle of devoted leaders within the Get in touch with center marketplace that are captivated with earning a exceptional big difference for our
Allow me to share just a few crucial characteristics of what we provide: ✅ thorough insights into agent effectiveness by way of thorough analytics
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